If you need help, we have a list of frequently asked questions and answers. We strive to provide you with the best possible shopping experience.
What toe-shoe size should I choose?
For our toe-shoes we recommend the same size as the shoe size (European size). Depending on the category, these are some of the exceptions:
-Training" and "Competition" categories. As we only manufacture even sizes in these categories, if you use odd sizes we recommend ordering one size smaller.
-Elite" category. For Sensacion, Guante, Caricia, Fluor and Elegante models, if there is any doubt between two sizes, it is better to choose the smaller size. For the models Ritmiquera and Pekin, if there is doubt between two sizes, it is better to choose the superior size.
What size of clothing should I choose?
Our sizing is made for gymnasts with a slim build, so the size usually matches the age. We recommend one size up for the tops/shirts as they are narrower in the armhole. For 13 year olds, we recommend size 14 for the T-shirt and size 12 for the trousers.
Size 12 corresponds to a Spanish/European 32, size 14 to a 34, size 16 to a 36, size S to a n 38, size M to a 40 and size L to a Spanish/European 42.
Do you ship worldwide? / What is the estimated delivery time?
Yes, we ship worldwide. The estimated delivery time for standard services is 5-7 days to Europe and 8-12 days outside Europe. With the express service packages are delivered within 24-78h depending on the country.
How much are the shipping costs?
Shipping costs for orders with delivery in Spain are 5€, but will be free of charge if the total amount of the order exceeds 50€.
Shipping costs for orders outside Spain are €10 for standard service and €22 for express service, but will be free of charge if the order exceeds €200.
Is there a time limit for a return/exchange?
No, there is no deadline, as long as the product is unused and in its original packaging.
What toe-shoe is recommended depending on the level?
It depends on the gymnast's preferences (if she prefers a stiff leather toe-shoe, a softer one for more comfortable training, with or without seams...).
-Training: leather toe-shoes for gymnasts looking for resistance, socks for comfort, Sahara recommended for school girls starting out in the sport.
-Competition: intermediate range valid for both training and competition.
-Elite: adaptable and flexible toe-shoes designed for greater comfort in competition.
I have a shop and I am interested in distributing your brand, what should I do?
Please send an email to info@dvillena.com
What happens if a product is out of stock?
We manufacture it in a maximum of 24-48 hours. If the wait should be longer, we will contact you as soon as possible.
Can I track my order?
Of course! After placing your order, you will receive a confirmation email. When the order is shipped, you will receive another email with the tracking number and a link to track the order online with the courier.
If you have any other questions, we will be happy to answer you by email at info@dvillena.com or by phone at +34965801215.